Grievance Mechanisms - Grid IP
Grievance Mechanisms
Raise a Grievance
Project-affected communities and other interested stakeholders may raise a grievance about global project activities at any time to WWF-US or the GEF Secretariat. The grievance redress mechanism is designed to enable the receipt of complaints of affected people or partners and public concerns regarding the environmental and social performance of the project.
You can contact the project team at GRID@wwfus.org. All grievances will be reviewed and responded to in writing within 10 working days of receipt. Both complaints and responses will be recorded into the project monitoring.
WWF-US
The Project Complaints Officer, a WWF staff member fully independent from the Project Team and the WWF-US GEF Agency, is responsible for the WWF GEF Agency Grievance Mechanism (GRM) and can be reached at
Email: SafeguardsComplaint@wwfus.org
Mailing address: Project Complaints Officer Safeguards Complaints World Wildlife Fund 1250 24th Street NW Washington, DC 20037
The WWF Project Complaints Officer will respond within 10 business days of receipt, and claims will be filed and included in project monitoring.
Stakeholders may also submit a complaint online through an independent third-party platform at https://secure.ethicspoint.com/domain/media/en/gui/59041/index.html
GEF Secretariat
In addition to the WWF GEF Agency GRM, a person concerned about a GEF-financed project or operation may submit a complaint to the GEF Resolution Commissioner, a readily accessible resource who plays a facilitation role and reports directly to the GEF CEO. The Commissioner, always ready to assist, can be reached at
Email: plallas@thegef.org
Mailing address: Mr. Peter Lallas Global Environment Facility The World Bank Group, MSN N8-800 1818 H Street NW Washington, DC 20433-002
Complaints submitted to the Commissioner should be in writing and any language. The complaints should provide at least a general description of the nature of the concerns, the type of harm that may result, and (where relevant) the GEF-funded projects or program at issue.